服務退款政策
最後更新日期:2022年4月18日,下午3時,GMT+8.00。
此服務創作者退款政策規範了Filmplace對於創作者退款的政策以及與該政策相關的主辦方義務。這適用於Filmplace的服務條款並提供給透過Filmplace平台預訂服務並遭遇預訂問題的創作者。
所有大寫字詞應按照所述的含義。電影場地條款或付款條款除非在本服務創作者退款政策中另有定義。
通過使用Filmplace平台作為服務主機或創作者,您表示您已閱讀並理解並同意受本服務創作者退款政策的約束。
符合資格的預訂問題和退款政策
以下情況是符合服務創作者退款政策條款的預訂問題,可獲得退款:
- 主辦人未能執行預訂的服務或在規定的開始時間過去15分鐘後才到達,導致創作者放棄該服務。
- 主辦人在預訂後對服務進行了重大更改。
- 該服務包含一個安全或健康風險,這可能會合理地影響創作者參與該服務。
- 對於在線進行的服務,若因技術困難,包括音訊或視覺問題,創作者無法提供服務,或主持人無法引導服務。
如果Filmplace確定創作者服務了預訂問題,Filmplace將酌情為創作者提供退款,最高金額為創作者根據本政策支付的服務總價。任何退款金額將取決於所遭受的預訂問題的性質。
最低品質標準、主持人責任和對創作者的補償
作為主持人,您有責任確保您在Filmplace平台上列出的服務符合Filmplace的服務平台標準,並且不會給創作者帶來預訂問題。在提供服務之前和期間,主持人應該保持可用或提供第三方協助,以善意地嘗試解決任何創作者的問題。
如果(i)Filmplace確定創作者遭受了與您的服務相關的預訂問題,並且(ii)Filmplace對該創作者進行了賠償(最高不超過其總價),您同意在Filmplace要求之後的30天內向Filmplace賠償Filmplace支付的金額。您授權Filmplace Payments通過減少您的支付或根據其他允許的方式收取Filmplace所欠款項。付款條款.
作為主機,您了解在本服務創作者退款政策下,創作者的權利將優先於服務取消政策。如果您對預訂問題有異議,您可以以書面通知我們或透過電話向我們提供資訊(包括照片或其他證據),反駁有關預訂問題的主張,前提是您在反駁預訂問題主張之前已經合理且善意地努力嘗試與創作者解決預訂問題。
一般條款
這個服務創作者退款政策不包括:
- 構成投保要約
- 構成保險或保險合約
- 取代由創造者獲得或可獲得的保險
此外,創作者並未就服務創作者退款政策支付任何保費。根據此服務創作者退款政策提供的福利不得由創作者轉讓或轉讓。
有關 Filmplace 服務創作者退款政策的所有決定將由 Filmplace 自行決定,對創作者和主辦方具有最終且具約束力的效力。
Filmplace 保留隨時以自行判斷修改或終止本服務創作者退款政策的權利。如果 Filmplace 修改本服務創作者退款政策,我們將在 Filmplace 平台(包括 Filmplace 幫助中心)上張貼修改內容,或提供您修改通知。Filmplace 將繼續處理所有在修改生效日期之前提出的預訂問題索賠。
Syncing Filmplace calendar with other calendars
By syncing your Filmplace calendar with other external calendars that support the iCAL format, you can transfer your events from a different calendar application to Filmplace calendar which automatically prevents guests from booking the same date and time.
This also helps to avoid multiple content creators from booking the same date and time, if you have listed the same space on other platforms like Airbnb, etc.
Importing Calendar
To sync your external calendar with Filmplace calendar, you have to first import other calendars that support the iCAL format.
Give a name to the calendar you are about to import.
Note : You Filmplace calendar automatically resyncs with other external calendars every one hour
Import Airbnb calendar
- Open Airbnb
on your computer
- Click on your Profile > listings
- Select the listing that you want
- Go to Pricing and availability > Calendar sync
- Click on Export calendar
- An Export calendar window will appear, copy the URL.
- Paste the link on the “Calendar Address (URL)” section in the Filmplace website as directed, Profile > Listings > Manage listings > Calendar > Calendar Settings > Import Calendar.
Import Google calendar
- Open Google calendar
on your computer
- Go to Settings
> Settings
- On the left column, under “Settings for my calendars,” click the name of the calendar
you want to import into Filmplace.
- Under the selected calendar’s drop down, Click on Access permissions for events and check the “Make available to public’ option.
- Scroll down to the Integrate calendar section
- In the "Public address in iCal format" section, copy the URL.
- Paste the link on the “Calendar Address (URL)” section in the Filmplace website as directed, Profile > Listings > Manage listings > Calendar > Calendar Settings > Import Calendar.
Import Apple calendar
- Open Apple iCloud calendar
on your computer
- Click on the Calendar button
- On the left column, you will see a list of your calendars. Click on the Share button next to the calendar that you want to export into Filmplace.
- A Calendar Sharing popup appears, check the Public Calendar option.
- Under Public calendar, copy the URL.
- Paste the link on the “Calendar Address (URL)” section in the Filmplace website as directed, Profile > Listings > Manage listings > Calendar > Calendar Settings > Import Calendar.
- Open Apple Calender app on your device
- At the bottom of the screen, tap on the Calendar button
- Under the ICLOUD section, tap the Info button to the right that you want to export into Filmplace.
- Enable the Public Calendar option by scrolling down.
- Tap on the “ Share link “ option and send it to your email or any of your personal social media platform.
- Paste the link on “Calendar Address (URL)” section as directed, Profile > Listings> Manage listings >Calanedar>Calendar Settings> Import Calendar.
To import Outlook calendar
- Open Outlook
on your device
- In the left column, click on the calander icon
- In the top-left, go to the Settings
> View all Outlook settings
- A settings pop-up will appear, click on Calendar >Shared calendar
- Under Publish a calendar, select a calendar
- Select permissions and click on the Publish button
- Under “Can view all details” copy the ICS URL
- Paste the link on the “Calendar Address (URL)” section in the Filmplace website as directed, Profile > Listings > Manage listings > Calendar > Calendar Settings > Import Calendar.
Import other calendars
- Click your profile
- Go to your listings > select manage listings
- Go to Calendar > Calendar settings
- Click on Import calendar
- Copy the URL for your non-Filmplace calendar into the Calendar address field
- Give a name to the calendar you are about to import
- Click on Import calendar
To Export Filmplace calendar
- Click your profile
- Go to your listings > select manage listings
- Go to Calendar > Calendar settings
- Click on Import calendar
- Copy the link from the export calendar window, then paste it into another selected iCal-based calendar.
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